IT Support
24/7 technical support whenever you need it
Our support desk gives your staff a single number to call whenever technology gets in the way. We handle everything from password resets to server failures, with clear response commitments.
Support plans include remote assistance, scheduled on-site visits and emergency call-outs across Nairobi and the wider region.
What's Included
Remote & On-site Support
Most issues resolved remotely within minutes; engineers dispatched when needed.
Defined Response Times
Written service levels so you know exactly what to expect.
Proactive Monitoring
We spot failing drives and full disks before they cause an outage.
Why It Matters
- Predictable Costs — A fixed monthly fee instead of unpredictable emergency bills.
Frequently Asked Questions
Standard support runs Monday to Saturday, 8am to 6pm. Round-the-clock cover is available on our premium plans.
Critical issues receive a response within one hour, with an engineer on site the same day where required.
Related Projects
Not sure which option fits your business?
Talk to our team. We will assess what you actually need — and say so if that is less than you expected.