Return & Refund Policy

Return Eligibility

Returns are considered within 7 days of delivery unless a different period is confirmed in writing. Items must be unused, complete, in original packaging and accompanied by proof of purchase.

Non-returnable Items

Special-order items, configured devices, software licences, opened consumables, damaged items caused by misuse and items missing accessories or packaging may not be eligible for return.

Refund Method And Timing

Approved refunds are processed using the original payment method where possible, or another agreed method. Refund processing normally takes 7 to 14 business days after the returned item has been inspected and approved.

Return Shipping

Customers are responsible for return courier or transport charges unless the return is caused by an error by Zion Systems or a confirmed defective product covered by warranty.

Defective Products

If a product is defective, contact us promptly with the invoice number, product details and a description of the fault. Warranty assessment, repair, replacement or refund will follow the applicable manufacturer or supplier warranty terms.

Cancellations

Cancellation requests should be made before an order is dispatched, specially ordered or configured. Approved cancellations will be confirmed in writing.

How To Request A Return

To request a return, contact Zion Systems with your name, invoice or order reference, product details and reason for return.

Contact

Email: info@zionsystems.co.ke
Phone: +254 726 379 844